Delivery Methods and Timing

We will assign a courier company to deliver your ordered items.

The “Delivery” timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or “Ships” timeframe, plus carrier delivery time. Once your items are shipped from our warehouse, you will receive a Shipment Notification email with carrier and tracking information.
The estimated delivery time frame is 2-5 working days in Malaysia and within 30 working days internationally.
Deliveries are made between 9 am and 5 pm. You can track your parcel using the tracking number. We are unable to provide an exact time of delivery.

Shipping Policy
Certain overseas shipments will require customer or shipping agent assistance to handle custom clearance (subjected to each country law and regulation), any complication will not be under our responsibility.
If you are refused to pay the custom clearance fee, we will not provide any refund. Custom clearance fees are subject to each country law and regulation.

Australia Shipment
All the shipments containing food items are subject to AQIS inspection (The Australian Quarantine and Inspection Service). The AQIS fee is up to AUD 165 per shipment and this has to be borne by the consignee.